Customer Experience / Support Engineer

Location: Arnhem, the Netherlands & Maia, Portugal

AET is looking for an enthusiastic and motivated Customer Experience / Support Engineers who wants to join our company.

Your responsibility as our Customer Experience / Support Engineer

As our new Customer Experience / Support Engineer you will be part of the beating heart of our organization. You will be responsible for research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be working on 2nd and 3rd level lines of support for complex and highly technology-specific issues related with our products and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Our ideal candidate

The Customer Experience / Support Engineer has the following qualifications and experience:

  • 2+ years of experience;
  • MS/BS degree in Computer Science, Engineering or equivalent preferred;
  • Excellent written and verbal communication skills;
  • Experience with service and application support;
  • Knowledge of SQL and scripting;
  • Knowledge of Networking;
  • Knowledge of Linux and windows server environments;
  • Experience with End-to-end and/or API automated testing using Postman/SOAPUI;
  • Be fluent both in Portuguese and English (speaking and writing), we value Dutch.

We would be happy if you have:

  • Experience with ITSM applications;
  • Familiar with Atlassian products (JIRA, Confluence and Bitbucket);
  • Knowledge of Performance, Stress and/or Security testing;
  • Some experience on support processes (ITIL).

What we offer

  • Salary according to experience shown (food subsidy included);
  • Professional stability;
  • Health insurance plan for our associates and family;
  • Company mobile phone and communication plan;
  • 26 vacations days.

Since we are an international company we are looking for a candidate who can communicate fluently in English (both in speaking and writing) and Portuguese (both in speaking and writing).

Security screening & work location

In the context of the integrity and reliability of our staff, we may conduct a security screening during the application process. Therefore, we are looking for candidates with a nationality from a country belonging to the EUROPEAN UNION.

We look forward to meeting you!

If you are interested in this opportunity and feel that you have the relevant skills, qualifications and experience, please send your resume and letter in English to hrm@aeteurope.com.

Need more info?

We can understand you want to know more about the job. Do not hesitate to give us a call on +351 22 495 0519. Ask for Miguel Martins.

Customer Experience / Support Engineer

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